Get in Touch With Us
This page tells you how to reach the editorial team behind Online Casinos, what we can realistically help with, and what we cannot. Most messages we get are about free spins offers — how many spins a bonus actually pays, what the wagering requirement does to them, and why a win from spins sometimes cannot be withdrawn in full. We answer those. We are not a casino, so we cannot access your account, release a payout or overturn a decision made by an operator.
Email us
Write to [email protected]. A person reads every message. We aim to reply within two business days, and longer during holidays. There is no phone line and no live chat — a written message with the details in it gets a better answer than a call would.
If your message concerns a specific bonus, tell us which casino, which offer, and roughly when you claimed it. Bonus terms change, and an offer from March may not match what is advertised today.
Where we can help, and where we cannot
| We can help with | You need the casino or a regulator |
|---|---|
| Explaining wagering requirements, max bonus bets and bonus expiry dates | Unlocking, closing or verifying your casino account |
| How free spins winnings convert to withdrawable cash, including cashout limits | Releasing a pending withdrawal or reversing a confiscated balance |
| What KYC and source-of-funds checks usually involve before a payout | Accepting your ID documents or approving verification |
| Corrections to anything we have published about an operator or offer | A formal complaint about an operator's conduct |
| Pointing you to responsible gambling and self-exclusion resources | Applying a deposit limit or self-exclusion to your account |
For an unresolved dispute, start with the casino's own complaints procedure in writing, keep the reference number, then escalate to the gaming regulator in the state that licensed the operator. State regulators handle player complaints against the licensees they authorize; they have no authority over sites they did not license.
How we make money, and why it does not change a ranking
Some links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That relationship does not decide who appears, in what order, or what we say about them. Our editorial ratings — the 10.0 next to Raging Bull, the 8.9 next to Bets.FM — come from our own review process, not from advertisers and not from customer review scores. If you think a page reads as if it were bought, say so in an email and we will look again.
The free spins offers readers ask about most
Below are the operators whose spins promotions generate the most questions in our inbox. Each headline offer is as advertised by the operator; terms change without notice, so check the current promotion page before you claim, and read the wagering and cashout rules before you deposit.
Raging Bull — 410% up to $10,000 + 50 Free Spins
This is the offer we field the most mail about, mainly because the two halves work differently. The 410% match and the 50 free spins are typically governed by separate wagering terms, and the spins are usually tied to one named slot rather than the whole library. Readers who assume $10,000 is achievable on a normal deposit are misreading the structure — the headline figure is the ceiling across the qualifying deposit, not a likely outcome. Limitation: a match of this size almost always carries heavy playthrough and a cap on what bonus-derived winnings can be withdrawn, so the practical value is far below the advertised number. Editorial rating 10.0.
Magician Bet — 101% No Wagering
Worth its place here because it answers the single most common free spins complaint: playthrough. A no-wagering structure means what you win is yours without a rollover, which removes the arithmetic that traps most bonus players. Assessment: for readers who mainly want spins or bonus funds they can actually cash out, this format is easier to evaluate than a large percentage match. Limitation: no-wagering offers are generally smaller in headline value, and "no wagering" does not mean no conditions — minimum deposits, maximum cashout and game restrictions can still apply. Editorial rating 9.9.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Included because it names the game the spins run on, which is unusually clear and lets you check the slot's RTP and volatility before committing. Spins on a high-volatility title swing hard; on a low-volatility one they grind. Limitation: spins locked to a single slot suit you only if you would have played that slot anyway, and the 375% match portion will carry its own wagering requirement separate from the spins. Editorial rating 9.9.
Uptown Aces — 600% For New Players
The largest headline percentage on our list, and the one most likely to be misjudged. Assessment: high-percentage matches usually pair with strict maximum bonus bets — exceed the per-spin cap and the casino can void the winnings entirely. Limitation: no free spins are advertised as part of this offer, so if spins are what you came for, this is not the one. Editorial rating 9.8.
Others readers ask about
| Casino | Advertised offer | Rating | Spins included |
|---|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 | No |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 | No |
| BetUS | 200% up to $4,000 for new players | 9.3 | No |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 | No |
| Slots and Casino | 500% up to $2,500 x3 | 9.0 | No |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 | Yes |
Note the Amazon Jackpots entry: it requires a $20 purchase, so it is a paid package, not a giveaway. Anything described as free elsewhere on the internet that requires a deposit is a deposit bonus.
Money questions we get, and short answers
These come up constantly, so here is the general shape. Specific figures vary by operator and by state — confirm them in the cashier before you commit.
- Cost to take part — most welcome offers need a qualifying minimum deposit. No-deposit spins exist but are small and usually carry the tightest cashout caps.
- Paying in — debit cards are the most widely accepted method for US players. Credit card gambling transactions are declined by many issuers. ACH bank transfer and online banking are common; wire transfers suit larger amounts and often carry a bank fee. E-wallet support varies, and PayPal availability at US casinos depends on the operator and your state.
- Getting paid — withdrawals usually return to the method you deposited with where possible. ACH and e-wallets are generally quicker than paper checks or wires. Expect a pending or review period before funds move, plus any processing time on the bank's side.
- Limits and fees — minimum withdrawal amounts, daily or weekly withdrawal limits and occasional processing fees all apply. Bonus cashout limits are separate again: a free spins win can be capped at a fixed multiple regardless of what the reels paid.
- Verification — KYC identity checks are standard before a first payout, and source-of-funds checks can be triggered by larger sums. Uploading documents early shortens withdrawal times later.
What is actually in these casinos
If your question is about where spins can be used or what else there is to play, the catalogues at these operators generally break down into slots (including progressive jackpot titles, where the prize pool builds across players), table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with a human croupier. Free spins apply to slots only — they cannot be used on table or live dealer games, which is why spins-heavy bonuses often exclude those games from wagering contribution too.
Slot outcomes are produced by random number generators, and each title publishes a return to player figure and a volatility profile. Neither predicts a session. Software providers differ in which states they are certified for, so the exact lobby you see can vary by location. Most of these operators run mobile casino games in the browser, and some offer a dedicated app.
The other products these operators run
Several names on this list do more than casino. BetUS operates sportsbook betting alongside its casino, which is a different product with different math — odds and a bookmaker margin rather than RTP and a random number generator, and usually separate bonus terms and a separate wallet. Card Crush, Zumba Cards and Amazon Jackpots run on sweepstakes-style coin and card mechanics rather than conventional cash deposits, and Zumba Cards advertises its bonus in SC rather than dollars. Bets.FM denominates part of its offer in bitcoin. Those distinctions matter: a bonus quoted in coins, sweeps or crypto does not convert to dollars the way a cash match does, and redemption rules are their own separate set of terms. If your email is about one of these, name the currency you are dealing in.
Eligibility and legal standing in the US
You must be 21 or over to gamble at most US online casinos, with the exact minimum age set by state. Legal online casino gambling in the United States is regulated state by state, not federally — a handful of states license and regulate real money online casino play, and many do not permit it at all. Federal law addresses matters like interstate wire transmission and payment processing; it does not issue casino licenses to players' home states. Accepting customers from a state is not the same as being authorized to serve that state, and we would encourage you to check your own state regulator's list of licensed operators before depositing anywhere.
No casino is completely safe, and no one can guarantee a withdrawal or a win. Treat gambling as paid entertainment with an expected cost, never as income or a way out of money trouble.
If gambling has stopped being fun, the National Council on Problem Gambling's helpline is available at 1-800-522-4700, by text and by chat, 24 hours a day. Licensed operators are required to offer deposit limits, loss limits, time-outs and self-exclusion tools in the account settings, and many states run their own statewide self-exclusion registers. Device-level gambling blocking software is another option if you want the barrier outside your own willpower. Mention any of this in your email and we will point you to the right resource without a lecture.
Reporting an error
Our pages carry a fact-check date — this one was last verified on Sep 25, 2026 — because bonus terms, payment options and state availability move. If a figure here no longer matches what an operator publishes, send us the page, the line and what you are seeing. Corrections get made and noted. Editorial contact for this page is Lily Grant.
Readers outside the US sometimes reach us by mistake; if you were looking for UK-facing coverage, our guide to casinos that operate outside GamStop in the UK is a different market with different rules and different protections.
Before you write
- Check the operator's current terms page — many questions are answered by the wagering, max bet and expiry lines.
- If it is a payout problem, open a formal complaint with the casino first and save the reference.
- If you still need us, include the casino name, the offer, the date and a plain description of what happened.
Send it to [email protected]. We will tell you honestly if it is outside what we can do, and where to take it instead.